FAQs
Products
- Are the indicated sizes in centimeters or in inches?
- Do you paint from my own digital pictures?
- Do you offer also sizes and qualities different from what is indicated below each painting?
- What is the meaning of the diverse quality terms, such as High Quality, Medium Quality, and Economy Quality?
- What is the quality of your paintings and does it look exactly like the picture on the web page?
- What materials do you use?
- Who paints our paintings?
- Why are you so inexpensive?
- Some original artwork on the site may show cracks or other small signs of aging. Will these be reproduced on the reproductions that I order?
- I noticed that you offer also artworks of which the originals are watercolors, crayons, and graphic artworks. Do you reproduce those nonetheless as an oil painting?
Procedure
- Can I send you my order via email, rather then following the website order procedure?
- Can I visit you?
- Do I have to pay sales tax on my order?
- Do you sell only to traders?
- Do you ship world wide?
- How can I edit my account?
- How can I track my order?
- How long will it take before I receive my ordered paintings?
- How will you send my paintings?
- Is my credit card payment safe?
- Should I register as a member?
- What are the shipping costs?
- Will I have to pay international import customs duty?
- What is the minimum order amount?
- What is your return policy if my order arrives damaged?
- Where does my order come from?
- Which payment options do I have?
- Will my name be passed onto any other companies?
Products
Are the indicated sizes in centimeters or in inches?
The size system is set to the most common one in your country. However, you can change it by logging in, click at 'My Account', scroll to Favorite Settings, change the size option, and submit.
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Do you paint from my own digital pictures?
No. The reproductions we offer are the ones you'll find at this website.
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Do you offer also sizes and qualities different from what is indicated below each painting?
Basically, we don't. By a diversity of factors we decided to offer each painting only in the sizes and qualities as indicated. However, you can send us a request about ordering a painting in an alternative size or quality.
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What is the meaning of the diverse quality terms, such as High Quality, Medium Quality, and Economy Quality?
Economy Quality: this level is a general reproduction of the elements, colors, shades and details of the original. Retail quality lacks the precise care to the details of the painting. The color and shades will be similar but distinctly different even to the untrained eye. The caliber of the oil paints and the canvases are medium quality. These are the quality of paintings that are suitable to offer to budgeted customers.
Medium Quality: these are, compared with the High Quality level, a bit less in richness of coloring and detailing. The matching of elements such as paint tone and brush stroke features is still excellent and done with the finest materials.
High Quality: this level of reproduction is virtual impossible to distinguish from the original. All the details have been painstakingly duplicated and only the most trained eye can make a distinction between the original and its impostor. Materials such as paints and canvas are exactly matched to the original. Shades, coloring and details are identical.
Click here for some samples.
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What is the quality of your paintings and does it look exactly like the picture on the web page?
No, the displayed pictures on this site are the original grand master artworks. Every reproduction you order will be painted by an experienced and very skilled artist. This artist will do his or her very best to make your painting resemble the image on our website as closely as possible. See here for some samples. No printing or digital imaging techniques are used, and we use only the finest paints and linen canvas for your painting.
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What materials do you use?
We only use fine oil paints, acrylics and quality linen canvas.
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Who paints our paintings?
All our oil painting reproductions are 100% hand painted from scratch by experienced and talented artists based in the Chinese province of Fujian.
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Why are you so inexpensive?
The reason is very simple: we supply you from the source. You do not pay any middleman! No importers, no distributors, no salesmen in between. We supply you straight from the artist's studios.
Although they do anything to disguise the fact in their wonderfully written 'About Us' sections, we can guarantee you that the oil painting distributors in your country, do in fact import their entire merchandise from China, in majority from the area around Shenzhen and the province of Fujian. All of them do.
What we offer is to supply you directly and thus skip the middleman. This middleman (the importer or distributor, mostly combined) takes the majority of the amount you pay for the paintings for him. We can guarantee you that this middleman is completely unnecessary, and that you can easily skip him. When you choose us as your supplier you'll pay only a fraction of what you are used to and we'll send you the same or even better quality paintings right from the studios to your front door.
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Some original artwork on the site may show cracks or other small signs of aging. Will these be reproduced on the reproductions that I order?
No, you will not find these reproduced in the artwork.
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I noticed that you offer also artworks of which the originals are watercolors, crayons, and graphic artworks. Do you reproduce those nonetheless as an oil painting?
Yes, we'll reproduce also those artworks with oil paint.
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Procedure
Can I send you my order via email, rather then following the website order procedure?
Yes. You can send us your order via email. Please include code number of the paintings, desired qualities and sizes. As well, we need your name and full address and let us know your preferred payment option.
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Can I visit you?
Yes. You're more than welcome to visit us in China where you can meet the artists and the organizational staff. Please contact us when you would have plans to come over.
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Do I have to pay sales tax on my order?
No, you will not pay us any sales tax or VAT on orders.
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Do you sell only to traders?
Yes. We sell exclusively to resellers.
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Do you ship world wide?
Yes, we do ship worldwide with the exception of Nigeria and Ghana.
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How can I edit my account?
Make sure you are logged in, and then click 'My Account'. There, you can verify and change all your personal data.
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How can I track my order?
Log in, click at 'My Orders', and see the updated information of your orders.
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How long will it take before I receive my ordered paintings?
It depends on the size and the complexity of your order, but generally, it is between 15 to 45 days + 4 days shipping.
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How will you send my paintings?
We will ship your order through DHL.
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Is my credit card payment safe?
Yes. Credit card payments to us are handled by PayPal, which is a publicly traded company on the Nasdaq exchange.
PayPal uses information encryption to communicate between your computer and theirs. This is shown by their URL which, when you enter sensitive information, starts with "https:" The "s" means secure. The Internet Explorer and Netscape browsers also show a sealed lock in the lower right hand corner of the screen. They use the "Secure Sockets Layer" protocol (SSL) with an encryption key length of 128-bits. This is the safest communication method available and is the system used by banks.
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Should I register as a member?
To browse the website you do not need to register. However, in order to view pricing and place an order you will need to register an account. You can register here.
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What are the shipping costs?
This can only be determined when you checkout. In the meantime, you can see an estimation of the shipping costs in the shopping cart. This estimation is based on the paintings you have until that point in the shopping cart.
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Will I have to pay international import customs duty?
This varies from country to country. In most countries, hand-painted oils on canvas do not require a duty fee. However, please check the customs or the postal authorities in your country if you have any questions.
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What is the minimum order amount?
The minimum order amount we accept is $1000. The exception is for your very first order. We understand when you consider it a test order and, therefore, you can check out with any amount you would like.
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What is your return policy if my order arrives damaged?
All our paintings are very carefully shipped in strong specially prepared cardboard tubes. In the unlikely event that it arrives at your door damaged we will either replace it or refund you in full.
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Where does my order come from?
We ship orders directly from our offices in China.
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Which payment options do I have?
You can choose between PayPal, all major credit cards, and bank wire.
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Will my name be passed onto any other companies?
We promise not to pass your name or other information onto any other company.
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